Our daughter was due to go on Brownie camp last month. All paid well in advance by January as requested/demanded by the leader, "Brown Owl"
A week before they were due to go, Brown Owl cancels the entire trip on the grounds of "Ill health" which appeared to be because she was stressing about organising transport/volunteers etc! So all the girls are let down.
We asked Brown Owl when we would get our £60 back to which she replied she didn't think the 'region' (those in charge of guides etc I guess) would give refunds as it was "non refundable after May"!
Sure enough when we chased it up she told us the 'region' have said it is not their 'policy' to give refunds!
The most annoying thing is that the camp she cancelled was to be on the 10th July......by the 17th July a week later we were rather surprised to receive an email informing us that she was "off to Zimbabwe tomorrow"!
A miraculous recovery Id say!
Does anyone know if there is legislation covering this type of transaction?