Jebao DCT8000 pumps return to full power after power outage?

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Mike

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Reply #15

Righty-O. Well I'll message them and ask what the intended functionality is, and if lots are faulty, then so be it, I'll be happy with a working replacement in that case.

It wouldn't surprise me as the build quality is hardly great. The first time I went to pull the jack plug out of the controller, the socket came out with it. See:
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carlcall

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Reply #16

Hmmm now more be hasn't done that

(Your guess is as good as anyone else's)
Last Edit: Dec 17, 2014 10:07:42 pm by carlcall

Mike

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Reply #17

huh?
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carlcall

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Reply #18

Don't even ask me as it must've predictive text as I was out fishing hahaha

T-Bone Tyrone

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Reply #19

It's looking like all the DCTs are doing it, but the DCs are ok?! Just seems like a stupid oversight considering they have sorted on other items.
I should really sort this out!!

Steveanem

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Reply #20

Righty-O. Well I'll message them and ask what the intended functionality is, and if lots are faulty, then so be it, I'll be happy with a working replacement in that case.

It wouldn't surprise me as the build quality is hardly great. The first time I went to pull the jack plug out of the controller, the socket came out with it. See:


Uh? Mine isn't like that but my pump is DC 12000 not DCT model....


Mike

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Reply #21

So if you set it to number 3 for instance, then pull the plug, plug it back in, it returns to 3?

My DCT goes from 1 to 10 and if you set it to a lower setting, and power cycle it, it returns to 10, always, which could be real bad news for some tanks.
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carlcall

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Reply #22

I kind of briefly copied what you'd said Mike about the fault when I contacted FS......

Copy of sent message
 
Firstly I would like to say what a fantastic pump the DCT-8000 is and how quiet it is.
The only problem I can find is that when I have had a power outage.....instead of the pump returning to it's settings I had it on, it reverts back to it's original settings and comes on at full power which causes my sump to empty too quickly and also causes micro bubbles in the display tank.

I hope that you can find a fix for this as I feel it's just a slight design flaw.
Regards
Mr C Callighan

 
Reply

HI

It's have a new version of the controller which solve this problem, we will send you a new parts on tomorrow
 
Eric


So it looks like they know about it now and are issuing the fix for it! So maybe a sticky about the DCT pumps fault as I'm sure a lot of people won't be aware of this and may end up with an empty tank all over the floor etc......

Mike

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Reply #23

Oh right ok, well I can calm down a bit then, as that seems to be dealing with it in the best possible way. Had nightmares of them denying it's an issue...

I'll message them with similar and hope I can get my replacement kit sent.

Thanks @carlcall
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T-Bone Tyrone

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Reply #24

Result, I will be getting a DCT8000 in the new year!
I should really sort this out!!

Steveanem

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Reply #25

So if you set it to number 3 for instance, then pull the plug, plug it back in, it returns to 3?



Just checked mine on  3 and it came back on at 3.

Thanks:


Mike

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Reply #26

Well hopefully they'll send me a DCT controller which does the same!

At least now we've established it's a fault and there's a resolution available.

It's not something obvious, and some might not notice for way too long if at all.
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Mike

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Reply #27

Yep, the new controller arrived, and has a "2" sticker on the back of it - obviously hinting that these are the fixed ones.

The functionality is as expected, it returns to the setting you had it on when the power is lost. I've not tested how long it stores the correct setting, but assuming it's storing it in an EPROM chip, it'll be indefinitely stored.
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Carol

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Reply #28

Well thats good news and good customer service  :grin:
Do not mock the snake because it has no horns.For who is to say that one day it may become a dragon,as one just man may become an army...Water Margin.

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